Being Customer Focused
We adopt a customer-focused approach in all our activities in order to satisfy our customers, who are our reason for existence, at the highest level and to gain their trust and loyalty.
Detecting and Systematically Managing Customer Complaints
We evaluate and manage the processes of perceiving, defining, analyzing, directing, producing solutions, and reporting results to customers regarding our activities in line with the principles of transparency, accessibility, responsiveness, objectivity, and confidentiality, and we use this information to ensure continuous improvement.
Transparency
We provide sufficient information to our customers, employees and other stakeholders about how feedback is evaluated and we act openly. Accessibility We create various communication networks to meet the needs and expectations of different customer groups and facilitate communication with customers by announcing these.
Responsiveness
We inform our customers during the evaluation stages of their feedback and prioritize their responses according to the urgency of their complaints. We ensure that our customers have easy access to the information they request.
Objectivity
We evaluate the feedback we receive from our customers in an objective framework, in line with the expectations of all parties, and take into account the criteria of objectivity in the solution process.
Security
We keep the personal information obtained from our customers during their feedback confidential and show the utmost sensitivity in this regard.
Ensuring Customer Participation in Processes
We work with our customers to design new products and services and improve existing designs in line with their expectations, requirements and feedback, thus ensuring that they actively participate in our processes.
Ensuring Customer Feedback is Shared Within the Business
In order for our employees to maximize their experience with our customers; we share customer feedback and customer relations activities in general throughout the business and ensure that our employees are equipped with the necessary competence, knowledge and authority. Continuous Improvement to Keep Customer Satisfaction at the Highest Level We constantly analyze, review, report and use the feedback and perceptions provided by our customers as a resource within the scope of continuous improvement studies.
